Question 1

What services does Roja's Tours and Travels offer?

Accepted Answer

We offer a comprehensive range of travel services including car rental, van rental, tempo traveller rental, tour packages (South India, family, group, temple tours), airport transfers, corporate travel, and customized holiday packages. We have been serving satisfied customers since 2000.

Question 2

Where is Roja's Tours and Travels located?

Accepted Answer

Our office is located at Seeman Nagar, Karuppaurani, Sivagangai Main Road, Madurai – 625020, Tamil Nadu, India. We primarily operate in Madurai and provide services throughout South India.

Question 3

How can I book a vehicle or tour package?

Accepted Answer

You can book through multiple channels: call us at 93632 22444 or 98437 83085, email us at Rojatravels@gmail.com, WhatsApp us, or fill out the Request Quote form on our website. We respond within 2 hours during business hours.

Question 4

Do you provide services outside Madurai?

Accepted Answer

Yes! While we are based in Madurai, we provide travel services across Tamil Nadu, Kerala, Karnataka, Goa, and throughout South India. We also arrange tours to North India destinations like Agra (Taj Mahal), Delhi, Rajasthan, and more.

Question 5

What types of vehicles do you offer for rental?

Accepted Answer

We offer a diverse fleet including hatchback cars (Swift, i20), sedan cars (Dzire, Honda City, Etios), SUVs (Innova Crysta, Fortuner), luxury cars (Camry, Mercedes E-Class), vans (13-14 seater), tempo travellers (12-26 seater), and mini buses (32-45 seater).

Question 6

Are your vehicles AC equipped?

Accepted Answer

Yes, all our vehicles are AC equipped. Our SUVs and luxury vehicles come with dual AC or climate control systems for maximum comfort. Non-AC options are available for mini buses at reduced rates.

Question 7

Do your vehicle rentals include a driver?

Accepted Answer

Yes, all our vehicle rentals come with a professional, experienced driver. Our drivers are well-trained, courteous, and have extensive knowledge of routes across South India. We do not offer self-drive options.

Question 8

What is included in the vehicle rental price?

Accepted Answer

Our rental price includes the vehicle, professional driver, fuel (for per-day packages), AC, and standard insurance. Toll charges, parking fees, and driver batta (allowance) for outstation trips may be additional depending on the package.

Question 9

Can I customize a tour package?

Accepted Answer

Absolutely! While we offer pre-designed tour packages, we specialize in creating customized itineraries based on your preferences, budget, group size, and duration. Contact us to discuss your dream vacation and we'll craft the perfect package.

Question 10

What is included in your tour packages?

Accepted Answer

Our standard tour packages include AC vehicle transportation, professional driver, hotel accommodation, breakfast, toll and parking charges, and sightseeing as per the itinerary. Some packages include additional meals, guide services, or special experiences.

Question 11

Do you arrange hotel bookings?

Accepted Answer

Yes, we arrange hotel bookings as part of our tour packages. We partner with trusted hotels ranging from budget to luxury categories. You can also specify your preferred hotel or accommodation type, and we'll arrange accordingly.

Question 12

What is your cancellation policy?

Accepted Answer

Cancellation made 7+ days before trip: Full refund minus processing fee. 3-7 days: 50% refund. Less than 3 days: No refund. For hotel bookings, individual hotel cancellation policies apply. We recommend contacting us as early as possible for any changes.

Question 13

What payment methods do you accept?

Accepted Answer

We accept cash, UPI (GPay, PhonePe, Paytm), bank transfers (NEFT/IMPS), and online payments. For tour packages, we typically require a 30% advance to confirm the booking, with the balance payable before or during the trip.

Question 14

How far in advance should I book?

Accepted Answer

For local trips and daily rentals, 24-48 hours advance booking is usually sufficient. For tour packages and outstation trips, we recommend booking at least 1-2 weeks in advance. During peak season (October-February) and holidays, early booking is highly recommended.

Question 15

Do you provide airport transfer services?

Accepted Answer

Yes, we provide reliable airport pickup and drop services to and from Madurai Airport. Our drivers track flight timings and are always punctual. We also arrange transfers to airports in Trichy, Coimbatore, and other cities.

Question 16

How do you ensure passenger safety?

Accepted Answer

Safety is our top priority. All vehicles undergo regular maintenance and safety inspections. Our drivers are experienced professionals with valid licenses and thorough knowledge of routes. Vehicles are equipped with first-aid kits, fire extinguishers, and GPS tracking.

Roja's Travels

Frequently Asked Questions

General Questions

Vehicle Rental

Tour Packages

Booking & Payment

Safety & Security